Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Automatic enrolment into the Employee Participation Plan.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simplyhealth health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
Visit Our People page
What's the role?
As an Operations Support Assistant – Warrants, you will be a central point of coordination between our engineers, subcontractors, customers and support teams. You will provide efficient administrative and operational support that keeps our smart metering services running safely, compliantly and efficiently.
Working in a fast-paced environment, you will manage operational data, monitor the progress of work, resolve queries and make sure documentation is completed to a high standard. You will also help us improve our processes, while delivering excellent customer service and working in line with industry standards.
Work schedule – 40 hours per week, Monday to Friday, worked between 8am and 8pm at our Doncaster office.
Please Note: This is an 11 month Fixed Term Contract
Key responsibilities:
- Providing day-to-day administrative support to the Operations department
- Keeping accurate operational records across our internal systems
- Supporting the scheduling and coordination of smart meter installations, exchanges, maintenance and commissioning
- Monitoring work queues to make sure jobs progress within agreed service level agreements (SLAs)
- Managing shared inboxes and responding to operational and supplier queries promptly and professionally
- Processing supplier email requests, accurately uploading, booking and scheduling warrant work in line with company procedures
- Producing daily, weekly and monthly operational reports
To be considered for this role, we would love you to have:
- GCSEs (or equivalent) in English and Maths
- Previous administration experience in a fast-paced environment
- Confidence communicating over the phone and by email
- The ability to learn new systems and processes quickly
- A natural ability to problem solve and resolve issues
- The ability to prioritise your workload, manage multiple tasks and work well under pressure
- A positive, can-do attitude, with the flexibility and resilience to thrive in a busy team
- Experience in utilities or SMETS2 smart metering (desirable but not essential)
#LI-Hybrid