Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Automatic enrolment onto our Employee Participation Scheme.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
SMS are looking for an experienced Operations Support Assistant to support our engineering resource in the fitting of assets. This is a customer focussed role aiming to ensure engineers visit the customers within allocated times. The successful applicant will support engineers in a specified geographical region and will maintain communications with engineers to ensure a quality service.
This role is offered on a 40 hour contract, Monday to Friday, and hybrid working is available (2 days in office 3 days at home on average).
Key Responsibilities:
- Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI’s.
- Ensuring effective communication via phone and email with engineers, management and suppliers.
- Answering enquiries for the regional areas within a reasonable time frame.
- Submitting accurate and timely reports as required.
- Effectively dealing with any queries, handling, and resolving customer complaints.
- Adhering to company polices in relation to Health, Safety and Welfare of yourself and others.
- Planning allocation of the installations with engineers.
- Coordinating engineers effectively to achieve maximum outputs.
- Monitoring live tracker to ensure engineers are on target with daily schedule.
- Managing job status via online system.
- Investigate all aborted jobs to ensure they are genuine.
- Escalating any issues to the operations manager to achieve job completion.
- Managing on the day emergency call outs and priority work within SLA’s.
To be considered for this role, we would love you to have/be:
- GCSE qualifications or equivalent in English and Maths.
- Strong problem-solving abilities, attention to detail and reliability.
- Computer Literate, I.T skills, experience with excel/word/ CRM.
- Keen attention to detail, working accurately under pressure.
- Good written and verbal communication skills.
- Experience in a similar engineer/ logistics role with good geographical knowledge.
- Commitment to a satisfactory customer journey.
- Resilient and confident character, with a positive ‘can-do’ attitude.
- Ability to work well in a team.
- Good organizational skills and ability to manage workloads and priorities.
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