Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options (for some positions).
- Automatic Enrolment onto our Employee Participation Plan.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
This role is crucial to SMS as it grows our metering portfolio and brings in the recurring rental required to achieve business a target. The Operation Support Assistant will be responsible for dealing with both inbound and outbound customer appointment calls to ensure meter bookings are successfully scheduled.
The role requires a key relationship with SMS field engineers to enable an organised and successful approach to day-to-day asset management of our meters installed.
Working Hours:
- Full-time, 40 hours per week
- Monday to Friday, 8:00 AM to 4:30 PM
- Based at our Doncaster Office
Key responsibilities:
- Deal with both inbound and outbound customer appointment calls in accordance with supplier booking guidelines. Booking meter exchange appointments directly with end consumer and suppliers if called upon and required.
- Work report daily/weekly to ensure all jobs and work streams are correct.
- Arrange access as appropriate (primarily over the telephone) to ensure engineer can complete scheduled jobs.
- Ensure that all jobs are claimed by the morning and the job is a ‘good’ job and ready for the engineer and customer.
- Identify any issues and raise to Metering Manager.
- Maintain work management database and any other relevant systems.
- Liaise with other departments to ensure optimum service delivery.
- Handling of ad-hoc queries from engineers, customers, Suppliers, and other teams on commissioning issues and assets on site.
- Maximize customer appointments for SMS.
- Plan site visits & plan the work for SMS field engineers, including grouping jobs in the most efficient way possible and arranging access ahead of their visit.
- To provide constant support to SMS’s field engineers and any sub-contractors, including directions when necessary, and schedule amendments in order to maximize meter installs and keep cancelled jobs to a minimum.
To be considered for this role, we would love you to have:
- GCSE or Equivalent in English and Maths.
- Strong problem-solving abilities, attention to detail and reliability.
- Computer Literate, I.T skills, experience with excel/word/ CRM.
- Keen attention to detail, working accurately under pressure.
- Good written and verbal communication skills.
- Experience in a similar engineer/ logistics role with good geographical knowledge.
- Excellent Customer Service experience.
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