Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options (for some positions).
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
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What's the role?
We are seeking an experienced Operations Support Assistant to support our engineering teams in the installation of assets.
This is a customer-focused role, ensuring engineers attend customer appointments within agreed timeframes.
The successful candidate will support engineers across a designated geographical region, maintaining clear and effective communication with both engineers and customers to deliver a high-quality service.
You will be based in our Newmarket office , working 40 hours per week. Monday to Friday 8am to 4.30pm.
PLEASE NOTE THIS IS A FTC EXPECTING TO FINISH JUNE 2027
Key responsibilities:
- Support the Team Leader and Field Operations in driving operational efficiency and achieving key KPI targets.
- Maintain effective communication with engineers, management, suppliers, and customers via phone and email, responding to enquiries within agreed timeframes.
- Plan and allocate installation work, coordinating engineers to maximise productivity and meet daily targets.
- Monitor live tracking systems and manage job statuses, ensuring schedules are adhered to and updated accurately.
- Produce accurate, timely reports and maintain records using internal systems.
- Handle queries and customer complaints professionally, investigating issues (including aborted jobs) and escalating where necessary to ensure resolution.
- Manage urgent and priority work, including same-day emergency callouts, while ensuring compliance with company Health, Safety, and Welfare policies.
To be considered for this role, we would love you to have:
- GCSEs, or equivalent (including Maths and English)
- Strong problem-solving skills with excellent attention to detail, accuracy, and the ability to perform under pressure.
- Proficient in IT systems, including Microsoft Office (Excel, Word) and CRM platforms.
- Excellent written and verbal communication skills, with a strong focus on delivering high-quality customer service.
- Experience in a similar engineering or logistics environment, with good geographical knowledge and the ability to both lead and contribute within a high-performing team.
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