Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options (for some positions).
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
Visit Our People page
What's the role?
We are seeking a hardworking, motivated, and experienced individual to join our industrious Customer Service team. In this fast‑paced and ever‑changing environment, you will manage multiple priorities and targets while delivering an exceptional standard of service. Responsibilities include responding to customer and supplier enquiries, providing accurate information, resolving issues, and liaising closely with other departments within SMS to ensure customer satisfaction. This role requires someone who is proactive, organised, and committed to maintaining a high level of Customer Service at all times.
Working Monday to Friday, 8:00am to 4:30pm, this full‑time 40‑hour position is based at our Glasgow Head Office.
Please note: Interviews will take place in person at our Glasgow Head Office.
Key responsibilities:
- Deliver exceptional Customer Service consistently
- Handling inbound/outbound call queries
- Managing high volume of email queries effectively
- Complaint Handling and ownership from start to finish in accordance to SMS complaints policy
- Providing information to Suppliers on request
- Liaising with internal department teams regarding queries to ensure delivery of service
To be considered for this role, we would love you to have:
- National 5 or equivalent Maths and English
- Experience with energy industry desirable but not essential
- Ability to work with other team members to achieve a common goal
- Strong communication skills, both written and spoken
- Ability to use judgement to make sound decisions and solve problems
- Business awareness and technical understanding
#LI-Hybrid