FTC - end date 31st January 2027
Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Automatic enrolment into the Employee Participation Plan.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simplyhealth health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
Our Contact Centre Advisor plays a crucial role in supporting our clients through engaging, quality conversations with our customers through a combination of outbound calls, inbound calls and digital conversations in order to secure a booking for our product.
The role operates in a fast-paced environment where change is embraced, and we work together to achieve our objectives and associated targets living our company Vision and Values.
Our Contact Hub is based in our Doncaster office and you will work 40 hours per week on shits between 8am to 8pm, Monday to Saturday.
Key responsibilities:
- Make outbound calls on a blended dialler and handle inbound queries, building rapport, overcoming objections and securing bookings
- Understand each customer’s requirements so bookings go ahead successfully, and re-engage customers to rebook where needed
- Follow company systems, scripts and procedures to stay compliant and deliver a consistent customer experience
- Meet Contact Centre targets while delivering a great customer experience
- Take part in regular coaching with your Team Leader to review performance and development
- Work collaboratively across teams, share best practice and suggest improvements
- Live our company Vision and Values
- Any other duties as required
To be considered for this role, we would love you to have:
- Education up to GCSE (or equivalent) standard including Maths and English
- Experience working in a fast-paced, customer focused environment
- Experience working in a contact centre, either outbound or inbound would be advantageous, although is not essential
- Computer literacy is essential
- Efficient, engaging, concise and clear communication skills both verbally and in writing
- Ability to work as part of a high performing team
- Ability to work well under pressure delivering against objectives and targets set
- Have a natural ability to react to and resolve issues through a solution-based approach
#LI-Hybrid